Natalie Auger Photography Returns Policy

Last updated: July 10, 2024.

We understand that there may come a time to return a purchase and we aim to make the returns process as simple as possible.

All prints should exactly match the products portrayed on our website. If you are not satisfied with your print due to any misrepresentation of appearance, please contact us at info@natalieauger.photography so we can investigate further and arrange a reprint for you as a matter of priority. Free of charge of course!

Faulty Or Damaged Goods

We pride ourselves on the quality of our products, so if you receive a print from us which is faulty or damaged we will replace it free of charge and without delay.

If an item arrives and the packaging or the item itself is clearly and significantly damaged, please take a photo showing the damage, refuse to accept the delivery and contact us immediately.

If you notice that an item is damaged after it has been delivered to you, please contact us within 3 days of receipt of your product at info@natalieauger.photography and our team will be happy to assist. If we require you to return the product to us, we will pay the cost of the return.

Refunds

After receiving your item/s and inspecting the condition, we will process your refund or exchange. Please allow at least 14 days from the receipt of your item/s for your return to be processed.

Cancellations and Changes

As we manufacture to order, unfortunately we're unable to cancel or make changes (including print selection and size) once your order has been placed.

Questions

For questions relating to our returns policy, please contact us at info@natalieauger.photography